{"id":105408,"date":"2021-12-16T10:24:45","date_gmt":"2021-12-16T08:24:45","guid":{"rendered":"https:\/\/formota.ro\/help-and-support\/"},"modified":"2021-12-16T10:24:48","modified_gmt":"2021-12-16T08:24:48","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/formota.ro\/en\/help-and-support\/","title":{"rendered":"Help and support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-parallax-image=\"0.5\" class=\"vc_row wpb_row vc_row-fluid     vc_row-has-fill hongo-stretch-content hongo-stretch-row-container parallax\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12 wow fadeIn\"><div class=\"vc_column-inner vc_custom_1563800379280  hongo_responsive_1563800379288\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 vc_custom_1639641474923  hongo_responsive_1639641474926 heading-1 hongo-section-heading hongo_font_1639641474922\">Client support<\/div><div id=\"accordion-style-4-1\" class=\"panel-group accordion-style-4 accordion-style-4-1\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-1\"><div class=\"panel-title alt-font\">Live-chat<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-1\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>This service works in the online Chat system. Basically, you benefit from free consulting, anytime, anywhere! So, we are waiting for your requests in front of the computer or on the phone. Because on the site it is very possible that you already find the information that interests you, please check if what interests you is related to one of the following aspects:<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-2\"><div class=\"panel-title alt-font\">Quick access<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-2\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>It is a quick way to authenticate, ideal for those who do not want to manage an account password.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-3\"><div class=\"panel-title alt-font\">Login with email address and password<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-3\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If you want to access your account, classically, with username and password, you can do so by clicking the \"Login with email address and password\", where you will have the opportunity to enter your email address related to your account and password.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-4\"><div class=\"panel-title alt-font\">Wishlist<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-4\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The wishlist represents all the products added to the favorites. It's basically a list of favorite products that you can add to your account to make it easier to access your favorite products.<\/p>\n<p>These wish lists are temporary. Sign in to make sure your wish lists are still here when you return.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-5\"><div class=\"panel-title alt-font\">Security \/ About Security<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-5\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The entry of your personal data is done using an SSL encrypted connection.<br \/>\n<b>formota<\/b> recognizes the importance of protecting your personal data, as a customer. The personal information you send to us will be used exclusively for marketing purposes or in connection with details of products, stocks, special offers or to keep you up to date with the <b>formota<\/b> newsletter, an electronic newsletter rich in information related to the latest news and to permanently improve the quality of services.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1611224791689   hongo-row-min-height hongo-stretch-content hongo-stretch-content-fluid vc_row-o-equal-height vc_row-o-content-middle vc_row-flex  hongo_responsive_1611224791693\" style=\"min-height: 650px;\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow fadeInLeft\" data-wow-delay= 100ms data-wow-duration= 1200ms><div class=\"vc_column-inner cover-background vc_custom_1611224807657  hongo_responsive_1611224807661\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill col-xs-mobile-fullwidth vc_col-sm-12 vc_col-md-6 wow fadeInRight xs-text-center\" data-wow-delay= 300ms data-wow-duration= 1200ms><div class=\"vc_column-inner vc_custom_1564398713968  hongo_responsive_1564398713971\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid   wow fadeInRight  hongo_responsive_1564398762139\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12 vc_col-md-12\"><div class=\"vc_column-inner vc_custom_1564398750403\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 vc_custom_1639641994005 heading-2 hongo-section-heading hongo_font_1639641994004\">Orders \/ How to order<\/div><div class=\"text-block-content hongo-text-block-1 vc_custom_1639641981857 last-paragraph-no-margin\"><p>You can confidently use any of the 2 methods presented below, and we, the formota team, assure you of all the necessary support!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"hongo-featurebox-wrap hongo-product-featurebox vc_custom_1639641919855  hongo_responsive_1639641919860 icon-text-style-8 equal_height_disable icon_text8-1\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-inner-wrap\"><div class=\"hongo-featurebox-img\"><i class=\"icon-white icon-screen-smartphone icon-extra-medium\"><\/i><\/div><div class=\"sub-title\">Book products by phone<\/div><div class=\"title hongo_font_1639641919844 alt-font\">+40 725 652 000<\/div><\/div><div class=\"content\">formota provides you with an entire Call Center team, to which you have access by calling the phone number +40 725 652 000 (NO surcharge) where you will have access to the following services:<\/div><\/div><\/div><div class=\"hongo-featurebox-wrap hongo-product-featurebox vc_custom_1639642109394  hongo_responsive_1639642109398 icon-text-style-8 equal_height_disable icon_text8-2\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-inner-wrap\"><div class=\"hongo-featurebox-img\"><i class=\"icon-white icon-handbag icon-extra-medium\"><\/i><\/div><div class=\"sub-title\">24 HOUR EXPERT SUPPORT<\/div><div class=\"title hongo_font_1639642109384 alt-font\">24 HOUR EXPERT SUPPORT<\/div><\/div><div class=\"content\">This option will allow you to register orders very quickly, in the formota site.<\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Client supportLive-chatThis service works in the online Chat system. Basically, you benefit from free consulting, anytime, anywhere! So, we are waiting for your requests in front of the computer or on the phone. Because on the site it is very possible that you already find the information that interests you, please check if what interests you is related to one of the following aspects: Quick accessIt is a quick way to authenticate, ideal for those who do not want to manage an account password. Login with email address and passwordIf you want to access your account, classically, with username and password, you can do so by clicking the \"Login with email address and password\", where you will have the opportunity to enter your email address related to your account and password. WishlistThe wishlist represents all the products added to the favorites. It's basically a list of favorite products that you can add to your account to make it easier to access your favorite products. These wish lists are temporary. Sign in to make sure your wish lists are still here when you return. Security \/ About SecurityThe entry of your personal data is done using an SSL encrypted connection. formota...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-105408","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/pages\/105408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/comments?post=105408"}],"version-history":[{"count":0,"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/pages\/105408\/revisions"}],"wp:attachment":[{"href":"https:\/\/formota.ro\/en\/wp-json\/wp\/v2\/media?parent=105408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}